FAQ

Default solution folder, feel free to edit or delete it.

What can I do if I am having trouble using My Community Directory on Internet Explorer?
Some earlier versions of Internet Explorer, struggle to effectively display modern websites such as My Community Directory. If you are having problems viewi...
Thu, 16 Nov, 2017 at 3:35 PM
My organisation's listing is incorrect, how do I update my information?
If you need to complete or update information about your organisation, the location or the services please follow the prompts below. 1. To update or edi...
Mon, 20 Nov, 2017 at 11:43 AM
How does My Community Directory collect information?
My Community Directory collects information from several sources to reconnect it back with the information owner and share it with local communities across ...
Tue, 21 Nov, 2017 at 2:34 PM
Why can't I change my Trading Name?
Once you have provided your ABN details to us, we will collect information from the Australian Business Register (ABR) to find out more about your organisat...
Tue, 21 Nov, 2017 at 10:04 AM
How do I add a new location to my listing?
My Community Directory is designed to allow locations to link easily with their information. To add a location to your organisation follow the prompts b...
Mon, 20 Nov, 2017 at 12:04 PM
I have found a listing with incorrect information, what do I do?
We are always looking for ways to keep the information on My Community Directory accurate and up to date. Although we are constantly checking information an...
Tue, 21 Nov, 2017 at 10:36 AM
Why didn't my new information save when I edited my listing?
Once you have made changes to your information, it is important that you remember to click "Save", otherwise your changes will disappear. ...
Tue, 21 Nov, 2017 at 3:04 PM
Why do I need to provide a mobile phone number?
Mobile phone numbers are important and will be only used by the local Council and State or Federal Government for contact in the case of an emergency, nat...
Tue, 14 Jul, 2015 at 1:24 PM
What do I do if I forget my login details?
Forgotten details / Lost Password? If you have lost your your password or forgotten your log in details you can click Forgot your Log in Details? on the...
Tue, 21 Nov, 2017 at 1:41 PM
How do I delete my listing?
To delete a listing on My Community Directory you will need to email support@mycommunitydirectory.com.au with the name of the listing and the reason you wan...
Tue, 21 Nov, 2017 at 10:59 AM