My Community Directory + Diary HELPDESK

FAQ 19

• FAQ - What can I do if I am having trouble using My Community Directory on Internet Explorer?
• An Introduction to My Community Directory
• FAQ - Why can't I change my Trading Name?
• FAQ - I have found a listing with incorrect information, what do I do?
• FAQ - Why didn't my new information save when I edited my listing?

See all 19 articles

MANAGING Emails and Notifications 3

• TIPS & TRICKS Council Notifications
• How to Change Newswire Frequency
• How to turn off receiving notifications when your listing on My Community Directory is updated/edited

FEATURE - Listings + Tags 2

• Adding a custom tag to a listing
• WHY ARE Tags Important?

FEATURE - Networks 8

• WHAT IS a Network?
• HOW TO Create a Network
• How to Add Admins to Your Network
• HOW TO - Join a Network
• HOW TO - Create Network News

See all 8 articles

FEATURE - Sharing Information with Clients 2

• Membership Feature Spotlight: Favourites
• FEATURE - Community Broadcast

FEATURE - Data Access and Insights 1

• FEATURE How to Download Data

FEATURE - Widgets 4

• What is a Widget
• HOW TO Add a My Community Directory Widget to Your Website
• How to Set Up a Widget By Custom Tag
• Big Widget - How to get the right size

FEATURE - Volunteer Job Opportunities 2

• HOW TO Create a Volunteer Job Ad on your listing
• WHAT IS a Volunteer Job Ad?

FEATURE - Comments 0

FEATURE - Newswire 4

• WHAT IS Newswire?
• HOW TO - Join a Newswire
• WHAT IS Newswire News?
• Adding News (Networks, Newswire, and Groups)

FEATURE - Service Updater 1

• What is Service Updater?

MEMBERSHIP 3

• Elected Representative Membership
• Council Membership
• Regional Data Provider Membership

Managing Pages 1

• Managing Elected Representative Pages

FEATURE - Printed and Print Ready Directores 1

• Printed & Print Ready (PDF) Directories

FEATURE - Bulk Maintenance 1

• Feature - Bulk Maintenance (Listings)

The Platform 1

• My Community Directory and Diary Ad Policy

FEATURE - Membership Groups 0

TOOLS 3

• Tools - How to use Advanced Search
• Tools - How to use Volunteer Jobs
• Tools - How to use Explore My Community

Adding Events 4

• HOW TO - Create a Diary Event for Your Location
• How to Bulk Upload Events (for Members)
• Are There Incorrect Details On An Event?
• Sharing an event from My Community Diary on social media

Your Organisation 19

• HOW TO Register as a New User
• HOW TO - Add a New Location
• HOW TO Edit Your Listing
• How to Reset Your Password
• How to display your organisation's media contact

See all 19 articles

Your Events 0

Your Member Groups 0

Your Favorites 0

Your Membership 0

Resources 0

Statistics 0

Support 0

Your Preferences 1

• HOW TO Unsubscribe From My Community Directory Emails

Your Dashboard 2

• HOW TO Manage Team Members (Part 1)
• HOW TO Manage Team Members (Part 2)

Downloading the App 1

• Downloading the Access My Community App - It is FREE

Features 3

• Information Tiles
• Push Notifications
• Self Serve Tiles

Access My Healthcare 6

• How to add Visiting Services to Access My Healthcare
• What is Access My Healthcare?
• How to Bulk Upload Visiting Services to Access My Healthcare
• How to register as a new user and link to your HHS
• How to add a Fixed Service in Access My Healthcare

See all 6 articles

Community Information Exchange 0

Service Linker 5

• Service Linker - Getting Started
• Privacy and Client Personal Information
• What is Service Linker? (for Clients)
• Brisbane Youth Service Directory
• SLK (Statistical Linking Key)

Vans And KitchenS (VAKS) 4

• What is VAKS
• How do I update my VAKS Listing
• FAQ - Why should I keep updating my VAKS listing
• HOW TO Create A Free Listing On The VAKS Website

Platform Sponsors 1

• Sponsorship Policy

APM Local Area Coordinators 1

• HOW DO I Access the APM Dashboard?

CQ Youth Connect 0

Brisbane Youth Services Directory 0

PDF Information 1

• SETUP - PDF Directory Template Design Information

Data Quality 2

• Platform Notifiable Data Breaches Scheme Statement
• Data Quality Policy

Platform Privacy 2

• Platform Privacy Guidelines for My Community Directory, My Community Diary, the Community Information Exchange, Associated Websites and Mobile Applications
• Platform Privacy Statement

The Platform Terms and Conditions 4

• Platform Terms and Conditions for My Community Directory, My Community Diary, the Community Information Exchange, Associated Websites and Mobile Applications
• Summary of The Platform Terms & Conditions
• Data Attribution requirements
• Service Level Agreement (SLA) for Local Government

Help, Compliments, Complaints or Concerns 0

Information Security 4

• Information Security Policy (A.5.1.1)
• Mobile Device Policy (A.6.2.1)
• Remote Access / Teleworking Policy (A.6.2.2)
• Access Control Policy (A.9.1.1)